Security & what we do if something goes wrong

Your leads, texts and payments matter to you, so here is how we protect them and what happens if there is a problem.

How we protect your data

• Each business’s data is kept separate from every other business.
• We text or call your customers only with consent.
• Payments are handled by Stripe. We do not store full card numbers.
• Access keys are kept out of our code and rotated when needed.

If something goes wrong

1. We switch off the affected feature first, for example texting, to stop the problem spreading.
2. One named person at GPT Business leads the response and keeps a timeline.
3. We tell you what happened, what data was involved and what we are doing, as soon as we know and within any deadline in your agreement.
4. We tell you what you should do, if anything.
5. After it is fixed, we share what we changed so it does not happen again.

If one of our vendors is breached

We rely on well-known providers for texting, payments, hosting and data. If one reports a breach, we treat it as our own incident, check what of yours was exposed, and contact you the same way.

Contact

Report a security concern to security@gptbusiness.io. For anything else, contact support@gptbusiness.io.