What the assistant captures
Year, make and model, mileage, the symptom in the customer's words, whether the car is drivable, and a preferred drop-off time. The brief separates what the customer reported from what your technicians have confirmed.
What it should not do
It should not diagnose a fault, promise a repair time or price beyond what you have approved, or advise whether a car is safe to drive. Safety-related symptoms such as brake or steering issues should follow your urgent route.
Estimates and approvals
Estimates, parts approval and authorization to start work stay with your advisors. The assistant can request an estimate and record the customer's approval rules. Your policy decides whether a customer can approve by text.
Setup checklist
List your services and the approved price ranges. Decide which symptoms are urgent, which vehicles you do not service, and who confirms appointments. Then test a few real customer scenarios with your advisors.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it diagnose a car problem?
No. It records the symptom in the customer's words for your advisor, and does not diagnose or say whether a car is safe to drive.
Does it quote prices?
Only ranges you have approved. Estimates and parts approval stay with your advisors.
What about a brake or steering symptom?
Safety symptoms follow your urgent route to a person.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist vs Answering Service, GPT Business Pricing: From $249 First Month, Then $499/mo, AI Receptionist for Electricians & Contractors.