Where the calls go
New-patient inquiries, appointment requests, reschedules, insurance questions that your staff answers, office hours and directions. Each one ends in a record that says what was asked, what was answered from your approved information, and what is still open.
What the assistant should not do
It should not diagnose, recommend treatment, interpret x-rays or comment on a patient's symptoms. Urgent dental pain should follow the route you set, such as a transfer to the on-call line or a clear instruction to call your after-hours number. Confirm your own privacy policy before a caller shares health details in a chat or text.
How a booking request reaches your team
The assistant can capture a preferred time, the patient's reason for the visit in plain words, and contact details. Your schedule decides what is confirmed. Owner approval rules decide whether a request is booked directly or held for staff review.
Questions to ask before you choose
Which calls must reach a person right away? Which information may the assistant share? Who approves new-patient bookings? Where does a missed call get logged so nobody has to chase it? These answers become the rules the assistant follows.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can the receptionist book new patients?
It can capture a new-patient request and a preferred time. Your schedule and your booking rules decide what is confirmed.
Does it answer clinical questions about dental pain?
No. It routes clinical questions and urgent pain to the route you set, such as your on-call line, and does not diagnose or recommend treatment.
Will it share patient health details?
Only what you approve. Confirm your privacy policy before callers share health details in a text or web chat.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist vs Hiring a Receptionist, AI Receptionist vs Answering Service, GPT Business Pricing: From $249 First Month, Then $499/mo.