What the assistant handles
Membership tiers and prices you publish, class schedules, trial session requests, facility hours and directions. The request ends in a brief the front desk can act on, including the goal the prospect described.
What it should not do
It should not give medical, injury or nutrition advice, approve someone to train after an injury, or change a member's account. Injury and medical questions go to your staff, and the assistant should say a person will follow up.
Trials and follow-up
Trial bookings follow your class capacity and your sign-up rules. A prospect who does not book can get one follow-up within the outreach limits you approve.
Before you go live
Load the current membership and class information first. Decide which questions must reach a manager, and test the injury route with staff.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it advise on an injury?
No. Injury and medical questions go to your staff, and the assistant says a person will follow up.
Can it book a trial session?
It books within class capacity and your sign-up rules.
Can it change a membership?
No. Account changes stay with your front desk.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Sales Automation: Inquiry to Delivery, AI Receptionist for Small Business, GPT Business Pricing: From $249 First Month, Then $499/mo, AI Receptionist vs Hiring a Receptionist.