What intake covers
The caller's name and contact details, the practice area they describe in their own words, key dates, the other party, and whether a deadline is close. The brief records what the caller reported, not an assessment of their case.
What the assistant must not do
It must not give legal advice, predict an outcome, quote a fee for a specific matter unless you approve that wording, or suggest what the caller should do about a deadline. Urgent deadlines should follow your escalation route to a person.
Conflicts and confidentiality
Collect the names of parties and counsel so your team can run its conflict check. Tell callers what the firm can and cannot promise before they share sensitive details. Decide with your attorneys what the first message should say.
Choosing the setup
List your practice areas, your consultation policy and your urgent-deadline routes first. Then confirm which matters the assistant may book and which must wait for staff review.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Does the receptionist give legal advice?
No. It collects intake facts and routes the matter to an attorney. It does not predict outcomes or advise on deadlines.
How does it support conflict checks?
It collects the names of the parties and counsel so your team can run its own conflict check before a consultation.
What happens with a close deadline?
Urgent deadlines follow your escalation route to a person.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist vs Hiring a Receptionist, AI CRM for Small Business and Growing Teams, GPT Business Pricing: From $249 First Month, Then $499/mo.