Leasing inquiries
Available units from your approved listings, pet and parking policies, application steps, tour requests and the prospect's move-in window. The brief records what the prospect asked and what is still open.
Maintenance intake
The unit, the issue in the resident's words, whether it is urgent, and access instructions. Emergencies such as gas smells, flooding or no heat follow your emergency route to a person right away.
What the assistant must not do
It must not approve or deny an application, offer a rent concession, interpret a lease, or discuss fair-housing-sensitive preferences. Those belong to your leasing staff, and the assistant should say so.
Before you go live
Write the approved listing and policy text, the emergency route, and the fair-housing guardrails with your compliance owner. Then test the emergency route with your team.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it approve or deny an application?
No. Applications stay with your leasing staff.
How are emergencies handled?
Gas smells, flooding and no-heat reports follow your emergency route to a person right away.
What about fair housing?
Fair-housing guardrails are written with your compliance owner, and the assistant does not discuss protected preferences.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Sales Automation: Inquiry to Delivery, GPT Business Pricing: From $249 First Month, Then $499/mo, AI Receptionist vs Answering Service.