Routine calls
Appointment requests, vaccine and boarding questions from your approved information, hours, directions, and pet and owner details. Each request ends in a brief your front desk can act on.
Urgent symptoms
Your team decides what counts as an emergency. The assistant should not diagnose a pet, suggest medication or advise whether a symptom can wait. It should follow your escalation route, such as your after-hours line or a referral to an emergency hospital.
Records and owner identity
Confirm the owner before sharing account or medical details. Decide which record details, if any, the assistant may read or state. Changes to a patient record stay with staff.
Before you go live
Write the emergency script with your veterinarians, the approved information list, and the booking rules. Test the urgent route with staff before customers call.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it triage a sick pet?
No. It follows the emergency route you define and does not diagnose or advise whether a symptom can wait.
Can it book routine visits?
It captures the pet and owner details and a preferred time. Your schedule decides what is confirmed.
Does it change medical records?
No. Changes to records stay with your staff.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist vs Answering Service, GPT Business Pricing: From $249 First Month, Then $499/mo, AI Receptionist vs Hiring a Receptionist.