What intake collects
Name and contact details, the referral source if there is one, the body area in the patient's own words, preferred times, and the insurance details your front desk asks for. The brief records what the patient reported.
What the assistant must not do
It should not diagnose, recommend an exercise, judge whether pain is serious, or advise whether to continue treatment. Red-flag symptoms you define follow your urgent route to a clinician or to emergency care.
Insurance and privacy
Insurance eligibility and benefits questions go to your billing staff. Confirm your privacy policy before patients share health details in a text or web chat, and keep the minimum needed for scheduling.
Before you go live
Write the red-flag list with your clinicians, the approved clinic information and the scheduling rules. Test the urgent route with staff before patients use it.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it advise on exercises or pain?
No. It does not diagnose or recommend exercises, and red-flag symptoms follow your urgent route.
Does it check insurance benefits?
Benefits questions go to your billing staff.
Does it store health details?
Only the minimum needed for scheduling, under your privacy policy.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist for Dental Offices, AI Receptionist vs Answering Service, GPT Business Pricing: From $249 First Month, Then $499/mo.