What the assistant handles
Service questions from your approved list, price ranges you have published, preferred stylist or barber, preferred days and times, and contact details. Each request ends in a brief that says what the client asked for and what is still open.
What it should not do
It should not recommend a color, a cut or a chemical treatment for someone's hair or skin, or promise a result. Questions about allergies or patch tests go to the stylist, and the assistant should say so.
Confirming the appointment
Your calendar and your rules decide what is confirmed. Deposit, cancellation and late-arrival terms come from the policy you set, and the assistant repeats only that text.
Before you go live
Write the service list, the price ranges and the cancellation policy first. Decide which requests are booked directly and which wait for the stylist to review.
What setup looks like
Every plan starts with a guided first month. We load your services, prices, hours and policies so it answers the way your business does, connect one supported booking workflow, and run test calls you hear before it goes live. You approve it, set the rules for when a conversation goes to a person and who takes it, and get an activity report that shows what it handled.
What it costs
GPT Business is month-to-month, per business, with one plan covering calls, texts, web chat and the connected CRM. Launch is $249 for the first month, then $499 a month, and includes 250 call minutes, 500 text segments and 2 team logins. Scale is $649 for the first month, then $1,299 a month, with 1,100 call minutes and 1,700 text segments. Premier is $1,249 for the first month, then $2,499 a month, with 2,400 call minutes and 3,500 text segments. See the pricing page for the current plans.
How it compares to the alternatives
A live answering service takes messages and charges per call or per minute. A hired receptionist covers set hours. This assistant answers every call, text and chat at any hour from your approved information, keeps one record of each customer, and hands off to your team under the rules you set. The comparison pages cover the trade-offs in detail.
Questions buyers ask first
Can it recommend a hair color or treatment?
No. It answers from your service list and passes questions about allergies or patch tests to the stylist.
Does it confirm appointments?
It captures the request. Your calendar and your rules decide what is confirmed.
Which cancellation terms does it state?
Only the policy text you set.
How long does setup take?
Setup happens in the guided first month: business knowledge, one booking workflow, test calls you approve, and your handoff rules. It goes live when you approve it.
How much does it cost?
Launch is $249 for the first month, then $499 a month. Scale and Premier cost more and include more call minutes and text segments. Plans are month-to-month and you can cancel from your billing page.
What happens when it cannot answer?
It follows the handoff rules you set and passes the conversation to a person on your team with a record of what was asked and answered.
Read the industry guide for this kind of business.
Try a draft conversation before you sign up.
Related: AI Receptionist for Small Business, AI Receptionist vs Answering Service, GPT Business Pricing: From $249 First Month, Then $499/mo, AI Receptionist for Med Spas.